Privacy Policy.

1. Effective Date & Scope

This Privacy Policy is effective as of August 15, 2026 and applies to all visitors, business owners, and clients accessing the digital platforms operated by Surnax ("we," "our," or "us"), headquartered in Jaipur, Rajasthan, India.

2. Introduction

At Surnax, we believe digital growth consulting requires transparency—not only in performance metrics, but also in how personal and business data is handled. This document explains what information we collect when you explore our website, request a Growth Audit, or contact our agency, and how that information is used responsibly.

3. Information We Collect

We collect minimal information necessary to evaluate business enquiries, communicate with potential clients, deliver growth strategy recommendations, and maintain the technical security of our digital platform.

4. Information You Provide Directly

When you complete a Growth Audit Form, schedule a growth consultation, or submit an enquiry on our website, you voluntarily provide us with business information including:

• Full Name & Title: To address your communication respectfully.
• Business Email Address: To deliver diagnostic findings and proposal documents.
• Website URL & Industry Domain: To analyze your current search visibility, technical performance, and market competitors in Jaipur.
• Primary Business Goals & Growth Needs: To scope relevant performance marketing or website development recommendations.
• Budget Expectations & Timeline: To evaluate package alignment and project feasibility.
• Additional Notes or Qualitative Context: Details you choose to share regarding your current channel bottlenecks.

5. Information Collected Automatically

Like most modern web platforms, when you navigate our site, basic technical request metadata may be logged automatically by server hosting providers for security and operational diagnostics:

• Internet Protocol (IP) address and broad network region.
• Browser type, user agent string, and operating system version.
• Date and time stamps of page requests.
• Referring URLs or entry routes into our website.

6. How We Use Information

Surnax uses collected business information strictly for legitimate commercial consulting purposes:

• Conducting initial digital growth audits and channel diagnostic reviews.
• Preparing customized service scope recommendations and pricing proposals.
• Responding directly to business enquiries submitted via email or contact forms.
• Maintaining server uptime, preventing fraudulent spam submissions, and securing our digital infrastructure.

7. Website Analytics and Cookies

Current Operational Status: As of the effective date, the Surnax core presentation website does not actively run intrusive third-party cross-site advertising tracking pixels (such as Meta Pixel or third-party behavioral remarketing networks).

Standard essential functional session cookies or local web storage may be utilized by our web application framework strictly to support UI preferences, fluid animations, and secure form state handling.

8. Lead Forms and Growth Audit Enquiries

Information submitted through our Growth Audit forms is received directly by our strategic consulting team. We do not sell, rent, or trade your lead submission details to third-party data brokers or external telemarketing lists.

9. How We Share Information

We share your business information only under limited, necessary circumstances:

• Authorized Service Providers: Trusted cloud infrastructure, web hosting, and email processing partners operating under confidentiality standards to deliver form messages.
• Legal Requirements: If required by applicable Indian law, court order, or governmental authority to comply with legal processes or protect agency rights.

10. Third-Party Services

In executing client projects (such as Google Ads management or Meta ad campaign setups), client ad accounts remain owned directly by the client. Third-party advertising platforms (Google Ads, Meta Business Manager) maintain their own independent privacy and data governance policies.

11. Data Retention

We retain Growth Audit submissions and email correspondence for as long as necessary to fulfill consulting evaluation, maintain ongoing client communication, or satisfy legal and record-keeping obligations.

12. Data Security

Surnax employs reasonable technical safeguards—including HTTPS encryption in transit and restricted team access—to protect incoming audit information. However, no internet transmission method is 100% immune to security vulnerabilities.

13. Your Privacy Choices

You may at any time request to review, update, or remove your business submission details from our direct active lead databases by contacting our studio team at surnaxtech@gmail.com.

14. Children's Privacy

Our digital growth consulting services are directed exclusively to business professionals and adult enterprise owners. We do not knowingly collect personal data from individuals under 18 years of age.

15. External Links

Our website may contain references or links to client platforms or external resources. Surnax is not responsible for the privacy practices or content of third-party external websites.

16. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect shifts in our agency services or regulatory standards. Revised versions will feature an updated "Effective Date" at the top of this page.