Terms of Service.

1. Introduction & Terms Acceptance

Welcome to Surnax ("we," "our," or "us"), a digital growth and web engineering studio headquartered in Jaipur, Rajasthan, India. By accessing our website, submitting an audit enquiry, or contracting our services, you agree to comply with and be bound by these Terms of Service.

2. About These Terms

These Terms govern general website use and establish the baseline operational guidelines for our commercial engagements. Specific project scope, monthly retainer tiers, timelines, and deliverable commitments are defined in executed proposal agreements or scope invoices.

3. Services We Provide

Surnax delivers connected digital growth services tailored for Jaipur and regional businesses across five core service pillars:

• Performance Marketing: Google Search ad campaigns, Meta Ads (Instagram & Facebook), target audience setup, copy creation, and ad optimization.
• Local SEO & Search Visibility: Google Business Profile optimization, local keyword research, search hierarchy structuring, and organic search growth.
• Social Media Content & Reels: Monthly content scheduling, visual graphic design, short-form video reels, and brand storytelling.
• Business Websites: Custom conversion web architecture, responsive frontend design, speed optimization, and lead capture systems.
• Integrated Growth Packages: Structured monthly execution tiers (Starter, Growth, Premium) combining multi-channel digital growth.

4. Service Scope & Deliverables

Each engagement includes explicit deliverable commitments outlined in your package invoice. Revisions or out-of-scope feature requests outside the agreed package will be quoted separately before work begins.

5. Client Responsibilities

Timely service execution relies on mutual client collaboration. Clients agree to:

• Provide accurate business information, branding assets, logos, and product access required for setup.
• Grant necessary ad account management permissions (Google Ads, Meta Business Manager) in a timely manner.
• Review and approve campaign creative or website copy within agreed review windows.

6. Project Communication

Official project communications, strategic deliverables, and performance updates take place via official email correspondence (surnaxtech@gmail.com) or scheduled client calls during normal business operating hours.

7. Fees & Payment Terms

Agency package fees are stated in Indian Rupees (INR) and are billed on a monthly upfront cycle for marketing packages, or according to milestone schedules for custom website builds. Invoices are payable upon receipt prior to monthly campaign activation.

8. Advertising & Media Spend (Crucial Boundary)

Important Separation: Agency service fees cover Surnax consulting, campaign setup, creative design, copywriting, and campaign management. Direct ad media budgets paid to ad platforms (Google Ads, Meta Ads) are not included in agency package fees and must be funded directly by the client via their own platform ad account billing.

9. Third-Party Platforms

We manage campaigns across external platforms (Google, Meta, Instagram, WhatsApp, web hosting providers). Surnax is not liable for platform-wide server outages, policy modifications, account suspensions, or ad approval delays enforced by third-party tech platforms.

10. Website Development Terms

Website projects include agreed design iterations and frontend responsiveness checks. Domain registration fees, third-party premium plugin licenses, or specialized cloud database hosting fees remain client responsibilities unless specified in writing.

11. SEO & Growth Disclaimers (No Fake Guarantees)

Surnax applies industry best practices, data-driven ad strategy, and conversion optimization techniques. However, digital marketing outcomes depend on external factors including regional market competition, seasonal buyer demand, search engine algorithm updates, and client sales follow-up speed.

We do not guarantee specific numeric revenue targets or artificial #1 rank positions on search engines, and no statements on our website constitute a legal guarantee of earnings.

12. Intellectual Property Rights

Upon receipt of full invoice payment for completed custom website or creative deliverables, rights to final customized client graphics, website source files, and campaign copy transfer to the client. Surnax retains rights to proprietary agency methodologies, underlying diagnostic frameworks, and non-confidential portfolio presentation rights.

13. Client Materials & Assets

Clients represent that all trademarks, product photography, text copy, and brand assets provided to Surnax for campaign use are owned by the client or properly licensed, free of copyright infringement.

14. Confidentiality

Both parties agree to protect proprietary business information, client lead lists, sales performance figures, and operational data disclosed during the engagement, keeping such information strictly confidential.

15. Third-Party Tools & Software

Where projects utilize specialized third-party CRM tools, messaging APIs, or analytics software requested by the client, subscription fees for those tools remain payable directly to the third-party provider.

16. Limitation of Liability

To the maximum extent permitted by law, Surnax shall not be liable for indirect, incidental, or consequential damages, lost profits, or business interruption arising from website use or service execution. Our total aggregate liability under any agreement shall not exceed the monthly agency service fees paid by the client in the preceding month.

17. Cancellation & Termination

Monthly growth packages operate on clear monthly cycles. Either party may discontinue ongoing monthly package renewals by providing written email notice 15 days prior to the start of the next billing cycle.

18. Suspension of Services

We reserve the right to temporarily suspend campaign management or website deployment if invoices remain unpaid past due dates or if ad account billing issues halt campaign delivery.

19. Changes to Services

Surnax continuously refines service offerings and package structures to deliver optimal value. Any modification to ongoing client service scopes will be communicated transparently in advance.

20. Governing Law & Dispute Resolution

These Terms and any commercial agreements shall be governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.

21. Changes to These Terms

We reserve the right to revise these Terms of Service at any time. Updated versions will be published on this page with a revised "Last Revised" date. Continued use of our website or services indicates acceptance of the updated Terms.